1. Order Verification

All orders placed with MAINLINE RESEARCH undergo a thorough verification process. Each order is reviewed for accuracy, photographed, and tracked before shipment to ensure the correct items are sent and to prevent fraud. Verification includes:

• Confirming the order details, including products, quantities, and customer information
• Ensuring payment authorization and security verification
• Documenting the packaging process with photographs for quality assurance

2. Returns & Refunds

At MAINLINE RESEARCH, we strive to ensure every order meets our quality standards. Please note the following regarding returns and refunds:

• All sales are considered final once the order has been shipped.
• Refunds or order cancellations are only provided under the following circumstances:
  
  • The order is canceled prior to shipment
  • A verified fulfillment error occurs on our part, such as incorrect items sent
• Requests for returns or refunds must be submitted within 7 days of receipt of the order, along with supporting documentation.

We reserve the right to deny any claims that are not properly documented or submitted after the specified timeframe.

3. Missing Items

If any items are missing from your order, please report them within 7 days of delivery. Claims should include:

• Photographs of the package received
• Tracking information and order details

Verified missing item claims will be replaced at no additional cost. Claims submitted after the 7-day window may not be eligible for replacement.

4. Damaged Items

In the event that your order arrives damaged, please contact us within 7 days of delivery. To process a claim, provide:

• Clear photographs showing the damage to the item(s) and packaging
• Order number and relevant shipment details

Once verified, damaged items will be replaced at no cost, including reshipping. Claims reported after 7 days from delivery may not be eligible for replacement or refund.

5. Shipping & Customer Responsibility

We take great care in shipping orders safely, but customers also play a vital role in ensuring smooth delivery. Please note the following:

• Ensure that the shipping address, phone number, and email provided are accurate and complete.
• MAINLINE RESEARCH is not responsible for misdelivery or delays caused by incorrect customer information.
• Packages returned as refused, undeliverable, or unclaimed are not eligible for refund or replacement.
• Carrier delays, including those caused by weather, logistics issues, or other unforeseen circumstances, are beyond our control.
• Tracking information will be provided for all shipments. Customers are responsible for monitoring their packages and reporting any issues promptly.

6. International Shipping

For international orders, customers are responsible for any applicable customs duties, taxes, or import fees. Shipping times may vary depending on the destination country, and MAINLINE RESEARCH is not liable for delays caused by customs processing or local postal services.

7. Lost or Stolen Packages

MAINLINE RESEARCH is not responsible for packages lost or stolen after being marked as delivered by the carrier. Customers are encouraged to provide secure shipping addresses and consider using signature-required delivery options for added security.

8. Contact Information

If you have any questions, concerns, or requests regarding your order, returns, or shipping, please contact us directly using the information below:

9. Policy Updates

We reserve the right to update or modify this Returns, Refunds & Shipping Policy at any time. Any changes will be posted on this page with the effective date. We encourage customers to review this policy periodically to stay informed about our processes and procedures.

We aim to respond to all inquiries within 1–2 business days.